Greatra Mayana

Career & Employment Opportunities

MyPath Webinar


Hello everyone, and thank you for
joining us for the MyPath product overview. We are here to answer your
questions and provide you with some information on the CCC MyPath product. Let me go ahead and turn it over to our
host for this presentation, Angela Baucom, our CCC Career Coach Product Manager. Angela? Thank you, David. I, I’m very pleased to be with you all today, and we have a wonderful webinar
prepared for you. Just like to introduce the team
that will be talking with you today. We have Mike Caruso, who is the Education
Planning Initiative MyPath Product Manager. We also have Rick Snodgrass, who is a
Project Manager for the EPI MyPath tool. He’ll be talking about content pages. You have me, Angela Baucom; as David mentioned,
I’m the EPI Career Coach Product Manager. And you’ve already heard from David Quintanilla,
who’s the EPI Professional Development Lead. We have with us today, Brook Oliver, and
she is Lead Counselor at Sierra College, a very key member of our
Career Exploration Workgroup in the Student Services Portal
Steering Committee. With us today, we have three members
from Santa Rosa Junior College. First, we have Mitch Leahy. He’s a Coordinator of A and R for Santa Rosa
Junior College, and with him is Don Webb, who’s the IT Manager at Santa Rosa Junior
College, and they also have Jewel Waterson, who’s been the Project Manager
at Santa Rosa Junior College, and those three individuals are going to
be speaking with us today specifically about how it was to implement
MyPath in their college. Additionally, we have Margie Carrington. She’s the Director of Financial
Aid Services at Canada College. And then we have Ryan Hirata, Counselor for
Clovis Community College, who will be speaking to us on how it was that we formatted
the online orientation component. So, let’s get right into it. Today, we’re going to be
giving an overview of MyPath, and that’s going to be given by Mike Caruso. Then we’re going to hear from Santa Rosa
Junior College on how it was to implement, what went right, what could’ve gone
better, what did we learn from it. And then we’re going to hear about Career
Exploration tool, the Career Coach tool from both myself and Brook Oliver. Then, we’ll go into some additional features
of MyPath, such as the content pages. We’ll give you a current status of MyPath, the
role of it, and open it up for the questions. Just to give a little background, the
Education Planning Initiative was formed to implement Senate Bill 1456, which
was the Student Success Act of 2012, which mandated core services for
student success, and the primary focus to the Education Planning Initiative is to
strengthen support and guidance for students, meaning we want them to be more engaged, we want them to feel supported,
we want to remove obstacles. We want to provide direction, so they know
every step of the way how to succeed in going to college and getting out
and getting a great career. Education Planning Initiative is housed at the
California Community Colleges Technology Center, which is located in the Butte College
campus in Oroville, California, and you can follow our initiative updates
on our website, which is at CCCEdPlan.org. Now, I want to turn it over to Mike
Caruso to tell us more about MyPath. So, today we’re going to be talking a
little bit about CCC MyPath, and all of the, the individual components that make
up the MyPath suite of products. And I think that the most logical
place for us to start is sort of an overall description of
what exactly is CCC MyPath. So, in a previous life, you may have heard
of MyPath referred to by its previous name, which was the Student Services Portal. And, you know, more recently we’ve been blessed
by the marketing group with the name MyPath, and what it is, is a state-level
portal that can fulfill multiple roles and is totally configurable
by the adopting college. It’s designed based on feedback
explicitly from students, faculty, and staff from across the State
of California and the CCC system. It’s important to note that we absolutely did
not go off and build a product in a black box. We didn’t build it based on our own
vision for what would be the best. We ran it through the filter
of the students, the faculty, and the staff who will be using product. MyPath itself is designed to provide a
highly prescriptive, rules-based workflow, including a student pathway, messaging, and a
mobile and responsive, accessible user interface that can help the student through the
matriculation process and, of course, beyond. It was intended to fulfill multiple
roles depending on the college’s needs. Some colleges will choose to adopt MyPath
to supplement the matriculation process. For some colleges, it is possible that
MyPath could offer a workflow solution that can replace their existing portal,
depending on the college’s needs and the products that they’re using today. So, CCC MyPath includes multiple
tools that basically allow the college to customize the workflow for their student,
and during the course of this presentation, we’ll talk more about the various messaging and
user interface components underneath the covers of the MyPath products in order to provide
that experience for their students. So, now that we’ve talked a little
bit about what MyPath is conceptually, let’s talk a little bit about how MyPath
works at the colleges, works for the students, and what exactly the role of MyPath is. So, we’re going to talk a little bit about how MyPath handles prospective
students via the Chancellor’s Office account. We’re going to talk a little bit about the ways that MyPath can supplement
the existing college portal by improving the matriculation experience,
and there’s a third role for MyPath, which is the cross-project services provider,
and what that means is that MyPath is made up of individual services such as messaging, a
rules engine, a context-sensitive help function that we then are able to offer to
other state-provided solutions, such as the course exchange
and the common assessment. We won’t talk much about that today; it’s a
more technical discussion that’s more reserved for IT-level individuals, but if that’s
something you’re interested in hearing about, we highly encourage you to reach out
to us, and we’d love to talk to you about all the services that make up MyPath. So, the prospective student workflow is intended
to help students who are in the research phase of their future college career,
let’s put it that way. MyPath is designed to host content
and workflow tools to support students in a pre-matriculation state, which
means that various marketing websites run by the Chancellor’s Office and organic search
traffic can end up routing through MyPath in order to gain entry into the
California Community College system. The account within MyPath where students will
come when they are, you know, unauthenticated, unrecognized, is handled by the Chancellor’s
Office, so we have full, you know, a great relationship with the Chancellor’s
Office, and they’re helping us to build content and really craft an experience that is useful
to that prospective student, and of course, in order to sort of be comfortable doing that,
the Chancellor’s Office was highly involved in MyPath’s product development and gave us a
lot of really great feedback and suggestions for features within MyPath
during the initial build phase. Going beyond that, groups from both the
EPI and the Chancellor’s Office have been and will be continuing to test
the products out in the field with real California Community College students
to make sure that the product never strays from, you know, one where it’s the most useful
to for our specific type of student,=and all of the individual, you know, types of students that California
Community Colleges sees. The workflow, of course, is intended to take
a student who is in that research phase, perhaps does not know much about the system. Maybe they don’t know they
can afford the system, maybe they don’t know what special programs are
out there that apply to their unique situation, so take them from that kind of research phase,
you know, reassure them of all the things that will help them get into the system,
imply to them the value that comes with getting a degree, and then help them to
join the system, you know, via the application. Now that we understand a little bit about
how MyPath is helping prospective students, let’s talk a little bit about how and
when students will encounter MyPath during that matriculation process, and
how we can provide value to them. So, let’s take the example of
a student named Faith Freshman. So, Faith’s an incoming student who
got great grades in high school. She participated in a lot of
extracurricular activities, but isn’t sure exactly what she wants to
do post-college, doesn’t know, perhaps, what type of career she’s
interested in pursuing. She doesn’t know anything other
than the fact that she wants to go to college and get a degree. So, for a student like this, we think
that an excellent way for a college to consider deploying MyPath is to have that student encounter MyPath
prior to the application. So, in a world like that, the student would come to the college’s website,
click on the Apply button. They would go through the Open CCC Account
creation process, which is a very, very short, I think it’s eight form fields or so, process, and then end up in MyPath,
and here’s the reason why. MyPath is able to provide a structured
experience for that student that takes them through a number of steps on
their way to the application. So, for a student like Faith Freshman, it
would be particularly beneficial for her to encounter Career Coach and then maybe
an examination of local college programs, and then make her way into the application,
because then, she’ll kind of come into things with knowledge of, you know, what type of
career, what fields she might be interested in going into, which can really help to inform
the class that she chooses to take initially. You know, she then can be automatically routed
in the application and after that we can, of course, send her to wherever it
is that her college decides is best, whether that be directly sending
her into the college’s website or portal or returning her to MyPath. Now, on the other side of the
coin, we have Chuck AtaRiska, who’s a student who’s both
a veteran and somebody who needs significant financial assistance in
order to be able to, you know, go to college. And for a student like that, we, we think that
it’s a great experience for them to be able to see MyPath after the application. So, let’s talk a little bit
about the way that would work. So, the student, you know, same as before, would come to your website,
would click on the Apply button. Then they would go through
the process as they do today. So, they go through an Open
CCC, and then CCC Apply, and that is the process all
California Community Colleges use. And then, once the application is complete, they
would be diverted into MyPath to see content that is being configured by
your college that is useful to students who are in an onboarding phase. So, right now, when a student completes the
application, what they really get is a page that just says, “Thank you for your
application,” and then, you know, the student presumably closes the
screen and then waits for some sort of an admissions message to come to
their email, or maybe it’s a phone call, or whatever process your college follows. We know about that student at the time
that they reach that thank you page, is that they are in full-on research mode. They are paying attention to your
institution; they are engaged in the process of gaining admission to your institution, so
we know that we have their full attention, and it’s a little bit of a wasted
opportunity to simply tell them, “Thank you,” and then let them, you know, kind of go off
and do whatever it is they’re going to do until they get that admissions message. What better way to help them understand what
tools and resources are available to them than by sending them to a page that
you control that tells them all about local programs that are specific to them? Tells them all about steps for new students,
maybe directs them to [inaudible] orientation, or a campus map, or you can use some
of MyPath’s more advanced functionality such as the rules engine to be able to cause
MyPath to examine what the student said about themselves during the application. For example, Chuck AtaRiska would
have, would have told us he’s a veteran and he needed financial assistance. MyPath can look at those facts and automatically
display to Chuck AtaRiska information about veterans services, information about
financial aid, both at a generic level and maybe at a veteran-specific financial aid level. These are all exciting features
that are available in MyPath. So, now that we’ve talked a little bit
about what MyPath is and how it might fit into your workflows, let’s talk, let’s take
a look at how MyPath’s user interface works. So, we’re going to show some
smaller screenshots. I want to pause at this time
before I talk about this page and highly encourage anybody who’s even
remotely interested in this toolset, or maybe you’re not even sure whether
this is something that could maybe be used by your institution, but you’d like to
learn more, please consider reaching out to us and scheduling a demonstration. We’d be happy to get on the phone with you
and give you a live demonstration of MyPath and show you all about the way it works and
the way it can be customized by your college. So, we’re going to take a look
now at actually the account that Santa Rosa Junior College
has configured and is showing to their students after the application. So, a student who came through the Santa
Rosa Junior College CCC Apply process would, instead of getting that thank you page, be
automatically directed to come to CCC MyPath, where they’re shown steps for new
students, information about financial aid, a way to register for classes and more. Let’s talk about each of the elements
that we’re showing on the page here. So, that top college bar there is branding that
is completely configurable by each college. You can actually control the
color of the college bar, you can control the logo that’s displayed, you
can control the text that’s displayed, and, you know, we highly encourage that every college
who adopts MyPath really configures these things to represent their brand as a college. There’s also a large background image. Santa Rosa has chosen to use that
space to show a picture of sort of their diverse group of students. We actually have the ability to also configure
that large image as a carousel, so if you want, you can choose, you know, five
or ten images you’d like for that banner area to rotate through. I’m also going to pause here briefly and
mention again that this interface is, of course, accessible, which means that students who have
disabilities are able to use this product, using their keyboard, or whatever, you
know, special processes they need to use, such as screen readers, to interact
with it, and it is also responsive, which means that it works on many device types. So, iPhones, laptops, tablets,
all should be able to interact with MyPath in a very friendly way. Moving down the page, you see the lists of
tasks that are displayed to the students. This is what I was talking about earlier. These are intended to be a
prescriptive workflow for the student. Feedback we got specifically from students
in California Community College system was that they dislike being sent to websites
where they’re expected to find their own way. They’re expected to find their way to resources
that are useful to them, and so we’ve attempted to rectify that problem by allowing colleges
to configure task lists for students. This UI will show students what items are
expected of them, in what order they’re expected to happen, and also track the student’s
progress, so that when they leave MyPath and they come back later,
they can immediately pick up where they left off and,
you know, not lose a step. So, moving down the page, after the college has
configured those advisor cards, which again, can say anything that you want them to say. You know, Santa Rosa has chosen to have steps
for new students and so on and so forth. They can say any list of things in
whatever order the college wants, but there is another important part of the
UI, which is the concept of the app launcher. So, any good portal obviously needs to collect
important tools and resources for the student and kind of house them all in one place,
and we have a user interface convention at the bottom called the app launchers,
which is basically a list of, you know, links to important resources that a
student might want to access and use. They can be things that are mentioned
on the advisor’s cards above, they can just be down there for the
students’ reference and, of course, we have a Pinterest-style functionality where
students can actually pin certain app launchers to their pin board and then come back to them
at a future time without having to go back and dig through the list of apps again. So now that we kind of have an
understanding of how students will use MyPath and how colleges can choose to integrate
MyPath into their various workflows, it’s important to know that we as a team
are also considering the business policies and practices of the college as well and
the ways that MyPath can positively impact, you know, requirements that the
college has around reporting the data. So, MyPath is working with something else
that you may have heard of, Project Glue, in order to take data from various parts of
both MyPath and the products it’s connected to, such as the Hobsons Ed Planner, such as Career
Coach, and more, housed in a central location, and that will allow colleges to report on
that data, you know, in order to, you know, satisfy things like MIS reporting, in order to
help colleges to dynamically update students for their, their priority registration flag. You know, essentially to power the whole
business processes by way of reporting. We’re also working with Project Glue around
the integrations with those various products. So, obviously, you know, we understand
there’s a need to go and get the data from these various places and provide them for
reporting, and Project Glue really is the way that we hope to gather that data from various
places and then, in addition to providing and reporting front-end, we hope to
eventually be able to allow MyPath to dynamically be update your local systems
with information from these various systems. Great! And with that, and
without any further ado, I’d like to introduce Mitch Leahy
at Santa Rosa Junior College. He’s Coordinator of Admissions and Records
there, and he’s going to tell us a little bit about Santa Rosa’s experience
with MyPath so far. Well, thank you, Mike. Yeah, we really appreciate this tool. We’ve launched it earlier in the year of 2017,
between the end of the year of 2016 and 2017, and we did want to give a big thanks to
the tech center for helping us with it. We felt like we were hand-held
through the entire project, and we still are getting assistance
from the tech center and from, from the vendor who does the software to
improve the experience to make it work for us, so we really appreciate that. So, with that said, how we’re using it
now is, in one of the examples earlier, we saw how a student starts with the
application and then ends up in MyPath. That’s the way we wanted to use the tool. Of course, districts can, you know,
have the tool be the front end where they create the account
and are taken into MyPath first, and then to the online application. But we as a district decided to have students
be brought directly to the application and then once they were done with the
application, they would have this as a resource at the end, in their confirmation page,
once they submitted their application. So that really worked for us. We were able to kind of vet
that with our various counselors to make sure that’s a workflow that
they liked, and we were happy with that. We were able to launch it with, really, no issues where we’re having students
calling us and, you know, freaking out — that fear that we all have when we try
implementing a new product; we didn’t have that. It was very seamless. We were able to get it up and running
and immediately see users using the tool. And again, this is just students who just
were applying; they were immediately brought to that tool and reusing that tool. And recently too, we’ve also been
able to get MyPath to integrate with our international application
for admission. So we’re really pleased with that. We now have both our domestic and
international app linked up to MyPath so all our students can get access to this tool. So, we’re excited about that. We’re also glad that it’s,
you know, mobile friendly. We know that’s a real important feature
that’s like the hot topic for all districts, to get their sites to be mobile friendly. And we’re glad that this tool
is mobile friendly for us so our students can get on their mobile devices. And so you can see there, we’ve
had 7000 logins, over 7000 logins, and 2324 advisor cards completed
as of April fifth. So that’s good information for us. We’re seeing the students are using the tool,
they’re going through the advisor cards, looking at resources that we’re providing
them, and we’re glad to see that. Right now, we’re really appreciative of the
fact that the advisor cards are customizable, completely customizable, so we don’t feel like
we have to, you know, go by a certain standard of steps or what the first advisor card that
the student sees is, you know, hardcoded. It’s not that way at all. We’re able to move our advisor cards in the
order in which we want students to see them. We can modify the titles of them. We can modify the linkage. We can include even more advisor cards that — more than what’s preloaded into the
[inaudible] when you first get the product. And also recently, we’ve purchased a
product, a third-party product that helps with directing students to schedule their
classes and setting up their class schedules. We’re able to link that right
to this tool without any issue with getting the tech center involved. We’re able to do that ourselves,
so that was good. And again, the tool: as far
as configuring the tool, it’s great because we don’t have
to get IT fully involved at all. Once we get, you know, the documentation, in
my personal experience, we were able to set up our advisor cards with very, you
know, limited understanding of how to, you know, build a webpage with WYSIWYG. So it was real easy. It’s always encourage to find the techie person
in your A&R office or get your IT involved as well just to have that
support so you [inaudible] there. We had some, you know, challenges. We still have some challenges even now
with, just currently with adoption. That’s kind of more of our issue. We need to do more on our end to promote it. So even with the success we see here, we always
see that there can be room for improvement. So we’re working towards that,
making MyPath more visible on our own website in various locations. And we’re looking forward to the all the
various tools that are coming in the future that what we’ve been told that will
happen like text messaging and whatnot. So all the different rules and the rules engine,
we look forward to that as well because we want to be able to tailor the tool towards each
individual student and their needs based on what they put on their online
application for admissions. So we see a lot of potential. We had a real clean lift-off
when we launched this thing. It was not causing anyone to have any
heart attacks or anything like that. It was really seamless, and
we’re pleased with the results. We’re glad that it’s another tool that
gets students pointed toward our district. So they can see our district
provides the programs that they need as well with the Career Planner. So we’ve implemented that in our portal. And we’re glad that that’s showing a bigger
scope to the students from all over the state that we’re one of these districts that provide a
program of study that they may be interested in. So there’s a lot of potential for it. We’re really happy with it. We look forward to new tools that are coming. You know, it’s constantly improving;
the tech center is concerned about that. They sat down with one of our
students — in a student focus group, they sat down with our students
and got feedback from them. So we really appreciate that as well. So overall, we’re really
pleased with the product. Now I’d like to introduce Don Webb, our
Director of Systems and Programming at SRJC. Thank you, Mitch. I also want to introduce Jewel
Waterson, who is my IT project manager at Santa Rosa Junior College,
who was instrumental in the project management of our implementation. Hello, everyone. From an IT perspective, we began with
implementation back in early December of 2016. What we had discovered that was
important from the very get-go was to make sure we had counseling
staff a part of the initial planning and participation in this implementation. Our workflow for implementing
was actually to [inaudible] or utilize MyPath post the application process. Some schools are considering putting
it in front of the application process to have students become more
informed of their program of studies before they actually complete
the “Welcome to CCC – Apply” application. We had decided to do it post-application. However, we also have plans to have links in
our A&R homepage as well as our student portal. The application actually went very smoothly. But what we discovered from an IT perspective
is the element around the single sign-on. The element of coming in from the open CCC apply
is the student has already established a CCC ID and has passed directly into the MyPath portal. However, they are coming in externally from
either a direct link or anyone that connected in through a student portal, you
have to establish the single sign-on. And part of that is enabling it and
configuring the, your [inaudible] environment. Some colleges are maybe using a different
IDP but for us we’re using [inaudible]. That’s probably one of our challenges, is
actually getting that properly configured so that we have easy connectivity for
single sign-on between a student coming into the student portal connecting to anywhere
on the statewide application and, or, you know, connecting directly in the campus. So, you know, we’re still working through
this implementation even though MyPath was up and operational in the latter part of December. We don’t anticipate having full connectivity for
single sign-on, probably, until the early part of — or excuse me, part of June. So for us, we’re learning, exercise and
discovery, that the single sign-on was more of a challenge for us to actually implement. Bill? You know, I have to say from a project
management standpoint, if you’re concerned about whether you’ll have adequate support to
implement this application, you shouldn’t worry. The tech center folks were extremely supportive. Mike Caruso was constantly available. We had weekly meetings where
we had the opportunity to discuss challenges and
have questions answered. And just the whole team’s availability and the materials they provided
us made the project management and implementation quite effective. And that’s it from Santa Rosa Junior
College, so now I’ll turn it back to Angela. Thank you, Mitch. And I am so pleased that Santa Rosa
has had such great use of the tool. And Mitch, you really highlighted the fact
that, you know, with those advisor cards, they can be in what order
the school wants them to be. And when we take a look at this slide, we
see that MyPath has a whole suite of tools. And really, you know, you can have those
in your order that makes sense, you know, for your students at your given college. And for right now, I’d like to just
hone in on one of the tools in the suite and that is the self-assessment and career
exploration tool which is Career Coach. I want to just give you a little bit
of background and take you on a journey of how we arrived at Career Coach and
how it’s being used to help the students. Okay? The first thing to know is
that it’s available at no cost. So typically, this particular tool, Career
Coach, costs colleges tens of thousands of dollars, but we arranged a
contract that provides this at no cost to the California Community College system. So we are very pleased to be able to
offer this at no cost to the colleges. For the student, it provides
them job information and outlook. So what that means is it can tell
the student what they would be doing on a daily basis in that job. If they were to perform that job, what
would they be doing on a daily basis? And it lets them know what skills they would
be expected to develop if they had that job. And it gives them an outlook so that the
student can see, is that job increasing in demand or is it decreasing in demand? So that they can have expectations
of the future. It also provides regionalized wage
expectations, and it is specifically targeted by region-by-region to let the student
know how much money they can expect to make in a given area. And by that, it even shows statewide averages,
but it also allows the student to pinpoint. If they are in San Diego, it can show
them the San Diego expectations for wages versus nofar [phonetic] Northern California. And they do vary. So it’s important to show those to the student. What’s important also is the students
see their goal based on their interests. And what I mean by that is we included
a six-question interest assessment that then provides the student a
suggested list based on percentage match of the occupations that would
be suited for them. So therefore, they can see their
goal based on their interests, and they can even do that on their mobile phone. The point is it guides the students to a
goal whether they know what career they want, whether they know what program they
want, or if they don’t even know at all. So what we’ve done is we’ve allowed the student
to get there in the way that makes sense to them, and I’ll show a little bit about that. Also, we provide a tool for veterans so that the
veteran can enter their military occupation code based on the four different tiers of
services [inaudible], you know, that we have, and it will give them the
equivalent in civilian terms. So it’s very important that we
have those tools for veterans and we’re very pleased that we have that. As we just discuss a little bit of the
background, I have to say, as we led this group of counselors across the state, we all
really focused on this particular slide. We have a diversified set of students. They are from all different age ranges,
different ethnicities, etc. And you know, just like when Mike was showing you with Faith
Freshman, she has different needs than, say, a Regina Returning student or a Frank Fosterisk. Right? So in each case, we really had to take
into account the use cases and requirements from each type of these students. Right? And I especially appreciate
the Regina Returning. I always visualized a very, very busy student
who was at home on their mobile phone trying to get, you know, their career assessment
down while cooking dinner for kids. And truly, we try to make it so that even
the busiest of students could use this tool. We had a statewide team of stakeholders. We had career counselors, general counselors;
we had admission and records folks on our team, IT folks from our team, we had a workgroup
comprised of all different types of backgrounds of the California Community
College system including deans of students and students themselves. So, we had a statewide stakeholder
team that helped us develop this tool. Okay? And we evaluated what all of the
colleges were currently using to give the best of the best, and to also identify
what we didn’t want in the system. We took all those requirements
together and we prioritized them. And at the end of the day, we had, you know,
over 50 requirements, but if you keep it short, the most — you know, the highest priority
requirements were the short assessment and that it was accessible. And the WCAG 2.0 AA is a very, very
strict standard for accessibility, and we had to make sure that whatever we
provided had to adhere to that standard. Data security goes without saying,
had to be, you know, secure. And it had to be mobile friendly so — and
really mobile responsive so that regardless of the size of screen, whether it’s a desktop
computer, a tablet, or any size of mobile phone, that it could be used across the board. Right? And so we were very, very
stringent on all these requirements, and we found Career Coach to
meet all those requirements. And truly, at the end of the day, what
we realized was the old fashioned way of thinking was that, you know, we used
to select which college we wanted to go to and that’s what students did: they
selected what college they wanted to go to, and then they decided what major they
wanted to pursue, and then at the end, after they got their degree, they then
figured out what career they could get. And we had a wonderful input by
Kevin Fleming, and he created a video that really outlined this, you know, this
anomaly, and really, the better way of thinking which is to first decide on the career goal, and
then choose the major that would get the student to that career goal, and then the
college that would get, you know, provide the major to get to the career goal. So it’s a whole reversed way of thinking, and it is flipping the college’s
decision-making paradigm. And Career Coach completely supports that. Okay? And this is actually a screenshot
of the front page of career coach. And so it helps students set informed
education and career goals, it is accessible, has mobile user interface,
and again, it’s at no cost. If we take a look from left to right, we see
that the student can take a career assessment. Right? And remember, just six questions,
real quick, even on their mobile phone. And then they can explore careers that
then takes them to the right programs. Now, I will tell you that if the student
already knows what program they have in mind, they can then use this tool to see
what careers that would lead to. Also, if the student knows what they want
to do as a career, they can explore careers and it will show them at a
California Community College which colleges have the programs
that will get them there. So, very, very flexible for the student. So again, you know, when we consider that
front screen of how Career Coach can help, it’s perfect for students who have
an idea of the career they want, but they don’t know how to get there. So, they literally can search for the
career that they know that they want and it tell show them which California Community
Colleges have the program to get them there. It’s also perfect for students who know
what they want to study, know what they want as a major, but they don’t know what
careers that could take them to. This will show them. This will show them what careers, and it will
show how much money they can expect to make, etc. So, and then lastly, I love number three. It’s for students who don’t
have a clue where to start. They just start with that nice, quick,
six-question assessment and off they go. And it really supports all the different types
of questions that students have in their minds. You know, whether they know
what to study or not, are they prepared for that much schooling — you know, Career Coach allows them to enter what
level of college they can, you know, shoot for. Maybe they can only get a
certificate at this time. That’s okay. Career Coach can guide them
to the best certificate that will get them to the best career. It will show them how much money you can
expect to make, what jobs they can get, and up at that upper left,
“Who would I work for?” It will show the student, for their given career in their chosen region, who
the top employers are. Right? So it just really helps
the student to have a better idea. Will they like the jobs? What should they do with their life? Etcetera. So, it answers all
those questions and more. And now for our demo, I’d like to introduce
Brooke Oliver, lead counselor at Sierra College. And Brooke was a key member of
our career exploration workgroup and has been a really significant
member along this whole journey. Brooke? Thanks. Hi, everyone. You’ve probably seen the front
— sorry, I’ll start over. Thank you. Hi, everyone. You’ve already seen the home
screen, but here it is again. Let’s go ahead and click in and
see what we can find in here. You’ll see that we’ve tried to
keep it very simple to boil it down to those three key questions
that we talked about. If we go into the career
assessment, we have two options. A six-question assessment which is
nice, quick, easy, and intuitive. But there may be times when counselors
or, other times, when we want the students to pick a more complete assessment. This 60-second assessment is
based on the interest profiler. Both of them will come up with a basic
Holland assessment and the three-letter code that helps us to kind of boil down
where students’ true interests are and how they might connect to careers. So for today, we’re just going
to go into the quick one. You’ll see how easy it is. And you just pick one of the
three, or one of the five areas. This one, I’m going to say that I
strongly agree, agree with that. And again, that’s how easy it is. And then we really like this
question for students who may or may not be considering a transfer
path to show that those are some options. If I said that I really wanted
to pursue an associate degree, I’m now going to get my quick results. Realistic, investigative, and enterprising
would be the three-letter column code. And as we scroll down, we’ll
start to see the matches in the 16 career clusters that are — sorry. I’m going to start that one over gain. At some point. As we scroll down, you’ll see
the 16 industry clusters are — now have a percent match based
on my assessment results. This allows us to then see
what the top result is. Click in. And now we see again the percent match
going down of all the different career pathways within that specific industry cluster. Students may kind of naturally
go with one of the top ones. I’m going to go down here maybe to
electrical and electronic engineering. Once we click on that, it’s going to take
us into another set of actual careers, and this quick look gives a one- or
two-sentence description, the annual wages — these are based on California average — the
typical education that’s needed, and again, here is where the education level comes up. So, if I did not want to consider a
bachelor’s degree, I can take that off. And now I’m back at looking at things I
could get with an associate degree or less. And again you see a percent match;
I could sort by either salary, alphabetically, or pull up my highest matches. And now I have electrical engineering
technician as my number one match in terms of the specific electrical and
electronic engineering pathway. When we click on the title, we’re
now going to get an in-depth look, but again, within just a few screens. Here’s an overview — again, California
average — telling us the lows and the highs, how many job postings there have been in
the last six months, and then we go down and we can start to see the
schools that are offering programs that would help get me this particular career. If I wanted to, I could go to California
and I could pick a specific region and look at what exactly is available within that region. Again, adjusting now the median salaries
adjusted, the job postings are adjusted and the programs are adjusted to
just address that specific region. Now that’s the overview, but if we want to
know more about what that job is, of course, the daily tasks are very
important for a student. “What would I be doing every day?” “How much school do people
in the field actually have?” And we’ll see that a certificate is absolutely
a possibility in terms of getting the job, that a whole lot more college
is not necessarily needed, but it’s followed up by an associate’s
degree, and then there are some people who may have a bachelor’s or master’s. So this kind of opens the door to student
who may be looking at many different stops in their higher education attainment. Then there’s also the skills
that employers are asking for. So when a student looks at these, are these skills that they either
have or are willing to develop? This is a great decision point if
this job continues to sound good and not just because it makes a lot of money. When we do talk about money,
though, here are the wages looking at the 10th to the 90th percentile. And seeing that the range is still not
so bad even at the 10th percentile, but certainly can take you far up,
really close to the $100,000 mark. And then, of course, where are the jobs? These are the job postings. They’re updated every month. And so we’re seeing kind of
the fluctuation in the field. And I love seeing the actual companies,
again, within the Los Angeles region, that have posted those jobs
in the last six months. And, as a career counselor, I love
to see what that projection is. So we’ve seen that there are this many employed
in Los Angeles area, that it is looking like it’s going down but coming back up. That’s a great point for students to know. That those jobs may be a little
harder to get starting out, but that the field is projected to come back. And that may or may not help them
decide that this is the career for them. When we go back to the home screen, we can
also have a student not do the assessment, but simply come in and click on Explore Careers. When they explore careers, if they haven’t taken
the assessment, there would be no percent match but they’d be able to look at all 16
industry clusters and start to think about which ones might be the most interesting. And if they see them, again, it’s
the quick click in the human services to see those career paths, into those
career paths to see the actual career titles and continue on with the
exploration that we just completed. Our other option is, of course,
to go into programs. Sometimes students know, “I just know
that I’d like to do maybe welding. Or how about event planning? Can I actually go to school in event planning?” And as we type in the word — and again, we
have this based on the Los Angeles region — we see that West Los Angeles
College has a hospitality event and convention planning program
certificate of achievement. And then we can click here to find out,
again, more about if people do event planning, these are the kinds of careers
they might go in to. In addition to event planning,
how that percent match goes against my assessment if I did it that way. And then if we wanted to pursue going to
this school for this particular certificate, we can click right over to the school website. Now, we don’t want to forget
about our veterans so, down here, if they have a military background it’s
a quick click to then go in and select which branch they were in
and to put in their MOC code. Since I put that in, now I’m seeing a crosswalk
between what I did in the military versus what that might qualify or match
up with the civilian fields. This one was specific to the
electronics engineering technicians that the first assessment kind of pushed
me towards or had me take a look at. And so it pops up here but
I could see other ways in which I could use those same
skills, those same interests. And as I saw things that might fit in,
I liked the idea of the wage, etcetera, again crosswalk to find out more about wages,
openings, and to find a program near me. Hopefully this is giving you a look, broad
overview, but an initial exciting look at our new tool called Career
Coach that we hope is intuitive, that with minimal clicks will take students down
the road of making informed career decisions and then, therefore, finding their
dream job and being successful at it. And now I’d like to turn
this over to Rick Snodgrass. He’ll be talking with us
today about content pages, which is included in the
suite of the MyPath toolset. Hello, everybody. So, thank you, Angela. That was a really nice explanation of how Career
Coach works and how it can benefit the student. So, I’m going move on to, back
to the primary focus of MyPath. When you go to the home page of the
MyPath product, you see advisor cards. And those advisor cards, as Mike said earlier,
are set up to be a sort of guided pathway to a student’s matriculation process or to guide
this student through the process to, you know, reaching their goal and eventually
getting an ed plan and starting their college
career at a community college. So, on those advisor cards we are creating
content pages that will be a starter set to use as a working baseline for colleges that
are adopting the product so that a college that doesn’t have any sort of portal at all,
for example, would have really a working portal with information that gives
students a high-level overview of the kind of things they need to know. And these will point them to school
website locations for further information at their local college they’ve applied to. So these content pages have been developed through the statewide Student Services Portal
Steering Committee that Mike mentioned earlier. A variety of very dedicated and intelligent
subject matter experts have worked together with us to create these pages. And the idea is to engage students
in a simple and effective manner. This is not high-level, I mean, it’s
high-level content, but it’s written in a way that students will find easy
to read and easy to absorb. I think the main thing to realize
here is that the information on these pages will be the students’
introduction to a topic and, then again, it will refer them to the college website. It will give them an action item and refer them
to the college website for more information. In addition, a rules engine is being developed
in MyPath, Mike mentioned this earlier, that will direct students to pages after
they fill out their CCC Apply application. And you know it might be in the form
of a welcome, say, for example — so for example, say I applied and I
checked in the box that I’m a veteran, say that I said that I’m
interested in athletics. You know, the application
has a whole variety of things that students can now check
off that they’re interested in. So one of the things that can happen is
they would get a veterans welcome page, and they might receive a
text message, for example, on their phone if they give the application
their phone number, welcoming them as a veteran and then directing them to this page
so that it will give them an overview of what they might do to, say, get,
you know, use their government aid. You know, another example of a content page
that a college might see is an explanation of how a student will create their ed plan. And you know, how they, you know, the goals: meeting with a counselor,
all that sort of thing. So that’s pretty much a good idea of, you know,
an introduction to some of these content pages. But wait, there’s more. I’d like to introduce Margie Carrington who has
been really a wonderful subject-matter expert, helping us create the financial
aid content pages. So Margie, take it away. Thanks, Rick. Financial aid is delivered in the “Pay
for College” advisor card and designed to help the students easily access
relevant financial aid information without hitting the overload
and in easy-to-follow steps that help them understand basic eligibility,
the types of aid for which they may be eligible, and adds a call to action to apply now,
which is what we want students to do. Included is an informative overview video of
California Community College financial aid, developed with input from
the financial aid field. The delivered content is drawn from the
Chancellor’s Office “I Can Afford College” site and the content is easily customized using
the college’s existing financial aid website, any subscribed videos they
may have and other content. This is just the first iteration and there
will be much more enhancements for future, including integration across
MyPath advisor card content and additional delivered
and customizable content. For example, when new content is added that
explains to the students the importance of educational planning in relation
to maximum timeframe and limitations on financial aid funding, existing education
planning content within MyPath can be linked and easily expands the amount of content
available to the student without having to maintain it in multiple locations. This is an excellent tool
for students and staff alike. Next, I’d like to turn this back over to Angela. Margie, thank you. You know, we’ve really seen quite
a bit of MyPath at this point now. We’ve seen the financial aid component, we’ve seen the Career Coach
component, we’ve seen content pages. There’s a lot to this tool. But wait. There’s more. And that is the online orientation. And I’d like to introduce
Ryan Herrata [phonetic]. He was one of our counselors
who led this workgroup. And Ryan, could you tell us a little
bit about the online orientation? Yes, thank you. So as an additional feature
of the MyPath project, the statewide orientation tool utilizes
Canvas as the method of implementation. Overall, there are some general
objectives that we have looked at for the tool to implement and to include. The first was to provide
colleges a tool with base content for initial implementation
and act like, as a template. Colleges have the option to use the template to
make significant modifications to the template or create their own orientation from scratch. The second was to provide a template that specifically includes content addressing
Title V and student success regulations. This content has been reviewed by the state’s
chancellor’s office already at this time. The orientation is entirely customizable by
each individual college which will allow them to brand the orientation with their own
specific college needs, their colors, specific policies, regulations, etcetera. This also provides a tool
to develop an orientation that may fit a variety of orientation models. So there are many colleges that are wondering
if they can use it was a “just in time” model or as the initial orientation or they can
provide various segmented orientations as needed, or just have one
comprehensive orientation. It could be used for all
of those types of models. We wanted to make sure that the orientation
was available at little to no cost. That’s one of the reasons we went with Canvas. And it may be utilized to meet
individual college and/or district needs. And I will explain that in the next slide. So as colleges are looking to implement the
statewide orientation tool at their site, there are some things that
we would like to point out to make sure that they are acknowledging. One is that there is concern
for data management. So, in and of itself, the online
orientation can operate solely on its own and its self-containing Canvas,
but many colleges, as did we and I know Santa Rosa
Junior College wanted to make sure that it did speak toward data
management system or SIS system. So, there are two ways to do that. Obviously, you can actually manually input into your own database system
or you can have it automated. So, if it is manually updated, then obviously
all the data has to be taken from Canvas solely and then manually entered
into your student database. If you’re wanting to have it be automated,
then obviously orientation may be automated to the SIS system, or the Student
Information System for reporting purposes, but a significant amount of work needs
to be done by the college’s IT services for programming and discipline faculty and/or
staff to determine the orientation model, the method of tracking completion,
coding, etcetera. In addition, the other point
in regards to implementation of the online orientation is the management
and coordination of the tool itself. So, it is highly suggested that you
identify specific faculty and/or staff to monitor the orientation. Not only the content from year to year
but also who’s going to be responsible for downloading the data, or is it going to be
automated and all the other little functionings of really having to implement an orientation. So for the current examples of
implementation, there are really two. And as I specified before, this can be used as an individual college orientation
or a district-wide orientation. So two examples of that are Santa Rosa Junior
College who, in and of itself, has a — it’s a single district but
really it’s a single college that implements orientation
specifically for that one college. And then the district system that I work for,
the State Center Community College District, actually runs the same orientation
for Fresno City College, Reedley College, and Clovis Community College. So there are two examples in which you can
implement the online orientation tool right now. So, in addition to the multi-college district
explanation, I wanted to give you some examples from what we experienced in trying to
implement the online orientation district-wide. Basically, because all of our students
do register at all three campuses or could be [inaudible] at all three
campuses, we really found that it be necessary that we implement a district-wide orientation. So, we started implementation of
the orientation as of December 2016 for all students going to
any of the three colleges. Our specific target was for the
next incoming class for fall 2017, which would be current high school students, who need to meet the orientation students’
success requirement for private registration, but we also implemented it for all
returners or any other students that were looking to come to college. At this time, we have had 13,644
students complete the orientation, and those have all been automatically
uploaded into our SIS system. The only other thing that we’re looking to
add is a survey, maybe a pre and post survey to our orientation to just
collect some additional data. And that’s it. Ryan, thank you so much for telling us
a little bit about how Fresno is using it at state center and comparing it to Santa
Rosa and just letting us know how, you know, how it was built, how it was built
and how easy it is for colleges to update content on an ongoing basis. I think now we’re going to turn
it back over to Mike Caruso, who will tell us more about
the status of MyPath. Yeah, thanks, Angela. So, just to sort of begin to
start tying things up here, I want to let everybody know what the status of
MyPath is in the product development timeline. And the answer is actually pretty easy. We’re live. We are in use with real California Community
College students already, and we are, of course, ready to begin talking to even
more colleges about adopting MyPath in even additional locations around the state. It is actually not a difficult process to get
started and we would love to get you working with our implementation team to set up just
an easy sandbox for your school to play in and see if MyPath is something
that you are interested in doing. So please reach out to us. We’d love to schedule some demonstrations
with you and to get you set up so that you can begin testing the tool. Alright, so now we can take some questions. Are there any questions? Thank you for joining us for today’s webinar. If you’d like to learn more about our
products or [inaudible] future webinars and keep up-to-date with upcoming webinars,
please visit our website CCCEdPlan.org. Should you have any questions or need additional
information, you can email us or give us a call. We would also encourage you to join our
user community at the link indicated here. On there you will be able to find resources
to other frequently asked questions and will be able to pose your own
questions that we will respond to. Thank you once again for
joining us for our webinar.

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