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Career & Employment Opportunities

NHS Interview Questions and ANSWERS! (PASS your NHS Job Interview!)

Hi there, everybody. My name is Richard Munn
from the career guidance company And in this excellent training video, I’m
going to teach you how to pass your NHS interview. I’m going to give you sample questions and
I am also going to give you suggested answers, so please make sure you watch it from beginning
to end, because if you have an NHS injury coming up, you don’t want to miss this tutorial.
So, a very warm welcome from me. That’s me there on the right-hand side, Richard McMunn,
and I’ve been helping people pass their interviews for over 20 years now and in this particular
video we are going to focus on the NHS interview. Don’t forget, please do subscribe to the channel
by clicking the red button below the video, then you will get notified as soon as I create
new and fresh videos and content straightaway. Also, I would very much appreciate it if you
gave the video a ‘THUMBS UP’ if you do like the content and in return if you tell
me the NHS role you are being interviewed for in the comments section below this video,
I will give you five specific questions in addition to these ones to prepare for, so
you make sure you pass your interview. Okay, let’s get straight into the questions and
answers. First question: Why do you want to work in the NHS? It’s virtually a guaranteed
question. So, we need to prepare fully for it. So, I’m going to give you a couple of
tips and then a suggested answer. So, here are three tips: Refer to the NHS values when
answering this question because that demonstrates that you’ve looked into the NHS and you know
what their values are, and you also know what they are striving and working towards achieving.
Now, also explain how patient care is something you are extremely passionate about. It doesn’t
matter what role you are being interviewed for, everyone is working towards one, for
excellent patient care. Now, also tell the interview panel you often hear people praising
the NHS staff for the tireless work they do and that you want to be part of that team.
So, we want to be talking about positive things when we respond to this question. Here we
go. So, “Why do you want to work in the NHS?” is a simple answer. “I have set
my sights on this role within the NHS for some time now and I’ve thoroughly researched
the organisation and the role to make sure I can perform to the high standards required.
I believe I can strive to achieve the NHS values and standards it sets itself and I
am extremely passionate about patient care. Now there are many different roles within
the NHS and I feel my job will be to help the wider team achieve the goals that the
NHS sets itself. Now despite the NHS often coming under pressure from external factors,
I’ve heard nothing but great things about the staff, the organisation as a whole and
the tireless work everyone continues to carry out for its patients. I enjoy working in a
challenging environment. I feel strongly I can cope with the pressures of the role. I
believe that if I am given the opportunity to work in the NHS you will be pleased with
my performance and the contribution to the organisation I’ll give as a whole.” Now
that’s a great response. It’s quite in-depth but it gets you off to a flying start in your
interview and you can also use this for the interview question “Tell me about yourself?”
because you’re focussing it entirely on the NHS. Question number two: “What qualities
do you have that would be a good fit for the NHS?” Here are two tips again. Refer to
the NHS values when answering this question and use powerful and positive keywords and
phrases within your response to this NHS interview question. So, here’s a sample response for
you to structure your own. Oh, and by the way, at some stage I want to give you the
slides so there’ll be a link below the video so that you can download the slides and start
working on these for your own preparation. Here’s the answer. “The qualities I have
are many and varied, including an ability to work hard under pressure, a desire to provide
a quality service and a passion for delivering outstanding patient care. I am a hard worker
and someone who enjoys working as part of a team to achieve a common goal. I enjoy being
busy at work and I have a flexible approach that means I am able to cover extra shifts
and help out at short notice as and when required. I am a compassionate person who believes that
everyone should receive the same level of treatment and the same quality service regardless
of who they are. I can also be trusted with confidential information and I fully understand
the external pressures the NHS are under. Decisions that may be made within the NHS
at times may not be popular among staff or patients, but they are done for the wider
good of the organisation. Finally, I am a loyal and committed person who will work hard
to learn the role quickly with a view to carrying out my role with consistency professionalism
and with a focus on quality patient care.” OK, great answer. Question number three: “Do
you have any knowledge of the NHS systems and processes?” Now, I am going to refer
to the NHS long-term plan. You’ll see there on the page that I’ve put a link in there
to that long-term plan. I’ll also put that link for you in the description below the
video, so that you can look at the long-term plan. Now you don’t have to know it in-depth,
but I would refer to it in your answer to the question. So here we go: three tips. Have
a quick look at the NHS long term plan, again the link is in the description below the video.
Mention the key points of the long-term plan and say everyone is working together to achieve
the main goal of the NHS. Now, also, if you do get chance before your interview, visit
the hospital or place you’re going to be working at to find out more about how they operate
as an individual team. Here we go, here’s my answer” “Now everyone in the NHS is
working together as one and there is a long-term plan in place to make sure the NHS is fit
for the 21st century. Now essentially, the NHS is looking to boost ‘out of hospital
care’, reduce pressure on emergency hospital services and staff, give people more control
over their own health, digitally enabled primary and outpatient care, whilst also moving to
an integrated care system across the board. Of course, another key goal of the NHS is
to make sure you are getting the most out of taxpayers investment in the NHS. Now there
is also a health system support framework in place which incorporates a ‘Five Year
Forward View’. Local health systems will need to move to a more proactive joined up
care system which is wrapped around patients, as opposed to being an entirely reactive system.”
So, like I say, during your research for your interview, whatever it is within the NHS,
have an understanding of their wider goal. Have a look at the link in the description
below the video. We can go through to the NHS website and look at their long-term plan.
Question number four of your NHS interview. “Describe a situation when you’ve had to
adapt your approach to get your message across?” So, what this interview question is looking
for is to assess your level of confidence and resilience that you stick with things
and that you are able to adapt your approach to get the job done, because you need to do
that in the NHS while you’re under pressure. So, here’s two tips to this interview question.
Make sure, this is important, you use a specific example when you were in a situation where
you had to adapt your approach to get a message across. Use a specific example. And also make
sure you use the S.T.A.R technique for structuring your answer. Now if you’ve never heard of
S.T.A.R before, it stands for SITUATION, TASK, ACTION, RESULT and I’ll put it up in that
format on the next slide in the answer for you. I’ve also put another link to a video
here on YouTube below this video, where you can learn an in-depth tutorial on structuring
questions and answers around the S.T.A.R technique. Use a situation where you have to be confident
and resilient to get your message across. Here’s my suggested answer. Here we go. So,
I’ve put star on the left that stands for SITUATION, TASK, ACTION, RESULT and will work
through these in chronological order. Here we go: SITUATION: “In my previous job I
was responsible for delivering a difficult time-sensitive project for my line manager
whilst working as part of a team. It was my job (TASK) to convince the team that my proposed
method of working was the most effective. The majority of the team were opposed to my
methods and they made their feelings clear within the initial team briefing. (So, this
puts the ACTION). Despite this. I was still confident that my method would work, and therefore,
I decided to change my approach to sell my ideas to the team. I took the time to sit
down privately and individually with each member of the team to explain my idea. I felt
this approach would be more effective, simply because it is easier to sell an idea to individuals
than a group of people. The results were a success. I eventually got everyone within
the team on board and the project was delivered successfully and on time.” Great answer
and that is a specific one. I am telling them what I did do in a SITUATION as opposed to
what I would do. Question number five: “Can you give an example of when you have achieved
an NHS value in your career?” So, this assesses whether you actually know what the values
are and whether you can actually demonstrate them in a work situation. So, we have to know
what they are. Here’s two tips: refer to one of the NHS values in your answer to the question.
And if you’ve never worked in the NHS before, use a team working example or a customer care
example. So, these are an example of the values: WORKING TOGETHER FOR PATIENTS. So that’s a
teamwork example. RESPECT AND DIGNITY. COMMITMENT TO QUALITY OF CARE. Well that’s a customer
service kind of example. When you’ve demonstrated COMPASSION. when you’ve IMPROVED PEOPLE’S
LIVES or when EVERYBODY COUNTS together when you’re all working as one. Here’s my suggested
answer. We’re going to focus on COMMITMENT TO QUALITY OF CARE and we are also going to
use a S.T.A.R technique in this response: SITUATION, TASK, ACTION, RESULT. Here we go:
“In a previous job, a clearly upset and distressed customer came into the store to
complain about how she had been mistreated by a member of our staff. It was my job to
ensure the customer was OK, investigate the issue and also resolve it to the satisfaction
of the customer whilst operating within company guidelines. I sat the customer down, made
sure she was comfortable whilst asking her to explain the situation to me. She explained
a member of staff had shouted at her unnecessarily while she was parking her car in the company
car park, and she felt threatened by his behaviour. After investigating the complaint thoroughly,
I reported the member of staff to my head of department, apologised to the customer
unreservedly and took steps to make sure the situation did not happen again. When the customer
arrived home, I telephoned her just to make sure she was still okay. The end result was
the customer was looked after following the initial upsetting situation and I managed
to make sure the same situation did not ever happen again. Now, of course, in your NHS
interview there’s gonna be other questions and like I say, don’t forget to tell me in
the comments section below the video what particular role you were being interviewed
for. I’ll come on here each day and I’ll give you a list of questions to prepare for.
But here’s some more ones: “Why do you want to work in the NHS”. “What qualities do
you have that would be a good fit?” “What do you know about the NHS?” We already know
a bit about the long-term plan. “Do you have any knowledge of NHS systems or processes?”
“Describe a situation when you had to make a tough or difficult decision?” “What
in your opinion is the best thing about the NHS?” “Can you give an example of when
you’ve achieved an NHS value in your career?” “If a patient start shouting at you, how
would you deal with the situation?” “How do you feel about seeing unpleasant sights?”
and ‘What is the NHS long term plan and how do you think it would impact on your role?”
Okay, so if you’d like more free training for your NHS interview please go now to the
website, or click the link directly below the video. Please make
sure you subscribe and say you’d like this tutorial give it a thumbs up. And I wish you
all the very best in your pursuit to passing your NHS interview. Good luck and thank you
for watching.

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